YOUR PRIVACY IS IMPORTANT
We are totally committed to protecting the privacy of our site visitors and customers, we fully appreciate and respect the importance of privacy on the Internet. We will not disclose information about my customers to third parties except where it is part of providing a service to you - e.g. arranging for a product to be sent to you, carrying out credit and other security checks and for the purposes of customer research and profiling or where we have your express permission to do so.
We will not sell your name, address, e-mail address, credit card information or personal information to any third party (excluding partners from whom you may have linked to our site) without your permission.
COMMUNICATION & MARKETING
If you have made a purchase from my store I may occasionally update you on our latest products, news and special offers via e-mail. All our customers have the option to opt-out of receiving marketing communications from me and/or selected third parties. If you do not wish to continue to receive marketing from me and/or selected third parties on checkout.
A cookie are a small information file that is sent to your computer and is stored on your hard drive. If you have registered with us then your computer will store an identifying cookie which will save you time each time you re-visit our site, by remembering your email address for you. You can change the settings on your browser to prevent cookies being stored on your computer without your explicit consent.
You can set preferences for how Google advertises to you using the Google Ad Preferences page, and if you want to you can opt out of interest-based advertising entirely by cookie settings or permanently using a browser plugin.
THIRD PARTY SITES
My site may contain links to and from the websites of our partner networks, advertisers and other third parties. If you follow a link to any of these websites, please note that they have their own privacy policies and that I do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.
CHECKING YOUR DETAILS
If you wish to verify the details you have submitted to us you may do so by contacting us via the e-mail address given below. Our security procedures mean that we may request proof of identity before we reveal information. This proof of identity will take the form of your e-mail address and password submitted upon registration. You must therefore keep this information safe as you will be responsible for any action which we take in response to a request from someone using your e-mail and password. We would strongly recommend that you do not use the browser's password memory function as that would permit other people using your terminal to access your personal information.
We are always pleased to hear from my customers (even if it is a complaint!). we are always grateful for any time you spend providing us with the knowledge we need to ensure our customers are completely satisfied - we want you to return to the site and to recommend us to your friends and family. If you have any questions or feedback about this statement, or if you would like us to stop processing your information, please do not hesitate to contact customer support, who will be delighted to answer any questions you may have.
IMPORTANT LEGAL DISCLAIMER
HOW WE DETERMINE YOUR PROGRAM
The personal meal plan is generated based on recommended daily energy intake recommendations based on your height, weight, gender, and age. The recommendation is based on the following - more information
The ingredients used in our meal plans are based on the following food databases,
1. The Food and Nutrition Database for Dietary Studies (FNDDS) - reference
2. The USDA National Nutrient Database for Standard Reference (SR) - reference
To determine the individual's BMR we use the Mifflin St. Jeor Calculator. We then multiply by the activity level and then use a goal multiplier to work out end caloric requirements [Learn more].
The ingredients used in our meal plans are based on the following food databases,
New Zealand FOODFiles - Reference
The USDA National Nutrient Database for Standard Reference (SR) - Reference
RISKS OF PRODUCT USE
This website's content is not a substitute for direct, personal, professional medical care, and diagnosis. None of the meal plans or exercise programs should be performed or otherwise used without clearance from your physician or health care provider first. The information contained within is not intended to provide specific physical or mental health advice, or any other advice whatsoever, for any individual or company and should not be relied upon in that regard. We are not medical professionals and nothing on this website should be misconstrued to mean otherwise.
There may be risks associated with participating in activities mentioned on our site for people in poor health or with pre-existing physical or mental health conditions. Because these risks exist, you will not participate in any meal plans available from us. if you are in poor health or have a pre-existing mental or physical condition. If you choose to participate in these risks, you do so of your own free will and accord, knowingly and voluntarily assuming all risks associated with such dietary activities. These risks may also exist for those who are currently in good health right now.
As with any exercise program, you assume certain risks to your health and safety. Any form of exercise program can cause injuries, and our programs are no exception. It is possible that you may become injured doing the exercises in your program, especially if they are done with poor form. Although thorough instruction is included on form for each exercise.
Be aware that our programs (like any other exercise program) do involve a risk of injury. If you choose to participate in these risks, you do so of your own free will and accord, knowingly and voluntarily assuming all risks associated with such exercise activities. These risks may also exist for those who are currently in good health right now.
We are not medical practitioners. Our advice whether it be on our website, in our meal plans, exercise program's or via email coaching, none of it is meant as a substitute for medical advice. You must consult your doctor before beginning ANY meal plan or exercise program, no exceptions. You are using our plans, programs, workout's and coaching at your own risk and we are not responsible for any injuries or health problems you may experience or even death as a result of using our programs.
It is to be made clear that we are not responsible for any injuries or health problems you may experience or even death as a result of using any of our products or services.
GENERALLY EXPECTED RESULTS
Although our products and services are intended to be fully implemented, sometimes they are not, which could result in a lack of progress/results for the user. If you implement the products and services from us correctly you should see amazing results, however, it must be disclaimed that even when consumers implement any products or services in full from us it is still possible they will not get the results they may have expected and it is also possible they will not lose fat or gain muscle or achieve any positive results of any kind.
All the transformations and testimonials are real. However, it must be disclaimed that these testimonials are not claimed to represent typical results with our meal plans and workout programs. They are meant as a showcase of what the most motivated and dedicated people can achieve by following our personalized meal plans and workout programs. Your results may vary and you may not get the same results compared to someone else when using our services due to differences in your individual exercise history, genetics, and personal motivation/dedication. The end results you get will depend upon the individual and how much effort you put in.
IMPORTANT RECURRING SUBSCRIPTION BILLING INFORMATION
If you purchase our Program you will be automatically charged every period and you will continue to receive new updated meal plans and workout programs for the time that you choose to remain a client. In order to cancel your subscription simply send an email to [email protected] at least 24 hours prior to your next billing cycle date.
CANCELLATIONS & REFUNDS
You may cancel your membership at any time, however, cancellations made after your billing cycle has occurred and been charged are not eligible for refunds.
Memberships are not eligible for refunds unless a customer requests in writing via email to [email protected] at least 24 hours prior to their membership payment being automatically debited whereby the account was not cancelled before the recurring payment has been charged.
Cancellations require at least 24 hours notice via email to h[email protected] prior to an automated payment being made.
All registered participants for any TWS Challenges are not subject to a refund for the entirety of the challenge. All registered participants are locked in for the duration of the challenge from the challenge start date until the end. Cancellations post-challenge period must be made at anytime at least 24 hours prior to accounts being charged on your billing date.
7 DAY FREE TRIAL
Train With Soph monthly and quarterly training and nutrition combined programs offer a 7 Day Free Trial. Free trials are not eligible across training only and nutrition only programs. All free trials are valid for single use per new customer only.
You will not be charged during the 7 day period - card details are required prior to signing up for billing address purposes and prevention of fraudulent payments.
Once the 7 day trial period has finished your card will be billed for the membership amount selected at the time of signing up.
Please note that if you wish to cancel your subscription during the trial this should be completed at least 24 hours before the end date of the trial.
If you have any questions please send us an email. You can contact the Customer Support team at [email protected] and we will be more than happy to answer any of your questions.
INVITE A FRIEND
All members have a unique shareable link to invite friends to join TWS on the same program as you. Certain members are eligible for 10% off a billing cycle if a referred friend uses their link to join TWS. The eligible members are those who currently do not have a promotion, discount, or other discounted rate applied to their membership.